Designing for the digital divide

Digital technology is transforming our world, with apps and smartphones becoming integral to everyday life. However, this shift raises significant concerns about digital exclusion. In the UK, over 10 million adults lack the basic skills to access the internet, and 40% of those over 75 do not use it at all. As technology advances, millions risk being left behind.

Consider the experience of an older adult who struggles with digital technology. Faced with a situation that requires online access—whether it’s paying a bill, booking a service, or accessing essential information—they may find themselves excluded due to a lack of digital skills. This challenge is not uncommon; many people, especially older adults, feel left out as more services move online, leading to frustration and a sense of isolation.

This digital divide extends beyond the elderly. One in seven people in the UK faces some form of digital exclusion, and many households struggle to afford internet access. As we transition away from older technologies, such as the UK’s landline network, there are concerns about how vulnerable individuals will be impacted.

As technologists, it is our responsibility to design inclusive products and services. It’s not just about the technology itself, but how we create a future where everyone can participate fully in our increasingly digital world. We must prioritise accessibility and inclusivity in our designs to ensure no one is left behind.

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